1 About the Creative Telcom Mobile Section

1. Our Customer Terms
2. Inconsistencies

2 The Creative Telcom Mobile Service

1. What is the Creative Telcom Mobile Service?

3 Connection and service activation

1. Timing
2. Service activation charges
3. Reconnecting your service after non-payment of account
4. Temporarily suspending your service
5. Retaining your number on temporary suspension

4 Mobile phone numbers

1. Changing mobile phone numbers
2. Reserving a number

5 SIM cards

1. Replacing SIM cards

6 Mobile Number Portability

1. What is Mobile Number Portability?
2. Moving to Creative Telcom

7 Definitions

About the Creative Telcom Mobile Section

Our Customer Terms

This is the Creative Telcom Mobile section of Our Customer Terms.

Inconsistencies

If the General Terms of Our Customer Terms are inconsistent with something in the Creative Telcom Mobile section, then the Creative Telcom Mobile section applies instead of the General Terms, to the extent of the inconsistency.

If a provision of the Creative Telcom Mobile section gives us the right to suspend or cancel your service, that right is in addition to our rights to suspend or cancel your service under the General Terms of Our Customer Terms.

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The Creative Telcom Mobile Service

What is the Creative Telcom Mobile Service?

Our mobile service gives you:

• access to our GSM and CDMA services;
• the ability to make and receive phone calls;
• a mobile phone number; and
• a choice of directory listing options.

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Connection and service activation

Timing

We will aim to connect applicants for our mobile service within two hours of receiving and accepting their application.

If you have asked us to port an existing mobile phone number away from another mobile service provider to us, we will aim to connect you within two hours of successfully completing that port. We will notify you if your port request has not been successfully confirmed.

Otherwise, we will aim to connect the applicants on the next working day.

Service activation charges

We charge you the following for service activation.

Where your mobile service is cancelled for any reason, you must pay the applicable service activation charge to reconnect it.

Reconnecting your service after non-payment of account

Except where your mobile service is included in a Single Bill, you must pay a reconnection charge where you ask us to reconnect any mobile service that we have suspended because you did not pay what you owe us in full by its due date (and where you are not in genuine dispute with Creative Telcom over that owed amount). The amount of the reconnection charge is set out in the table below.

You do not have to pay a reconnection charge in any other case if your service has been suspended for any other reason (eg, when you ask us to temporarily suspend your service).

Temporarily suspending your service

Subject to clause 3.10, we will temporarily suspend your service (up to a maximum period of 30 consecutive days):

if you ask us to. (If the contract term of your service has expired, you can only ask us to do this once in any 12 month period); or

you tell us that your phone is lost or stolen.

Retaining your number on temporary suspension

You must pay a Number Retention Charge if you wish to retain your mobile phone number during the temporary suspension, as set out in the table below. This fee will be adjusted on a pro-rata basis if the service is suspended for less than 30 days.

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Mobile phone numbers

Changing mobile phone numbers

You can ask us to change your mobile phone number at any time. We charge you the following each time your mobile phone number is changed. These charges only apply if you are a GSM customer and your existing SIM card can be reused. You do not have to pay these charges in the special circumstances where the change of mobile phone number is because of nuisance calls.

Reserving a number

You can ask us to search our database of available mobile phone numbers to choose a particular mobile phone number. You will not pay a search fee.

Once you have chosen a particular mobile phone number, you may reserve that number for up to six months before activating your service. We charge you the following monthly charge for each reserved number:

Where you have not activated a service for a reserved number within six months of reserving it, we will return the number to our database of available numbers.

Premium Numbers

Where you have chosen a premium number we charge you the following:

• an upfront charge as set out in the table below; and
• a number reservation charge as set out in the table above.

If a phone number falls within more than one of the categories set out in the table, then we charge you the higher charge.

Premium Number Charges

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SIM cards

Replacing SIM cards

GSM services need a SIM card inserted in the mobile phone. The original SIM card that we give you is included in the service activation charge for your service.

Where you need a replacement SIM card, we charge you the following replacement charge. You do not have to pay the replacement charge in special cases (like the original SIM card being faulty or defective).

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Mobile Number Portability

What is Mobile Number Portability?

We provide a Mobile Number Portability (MNP) service as an option for you changing your mobile service provider.

MNP lets you keep your existing mobile phone number when you stop using the mobile service linked to that number and take up a new mobile service with another mobile service provider. This process is known as porting. You can only port active mobile phone numbers.

Moving to Creative Telcom

If you wish to port an existing mobile phone number away from another mobile service provider to us, we will only give you a new Creative Telcom mobile service when we accept your application and successfully complete the port. We will notify you if your port request has not been successfully confirmed.

We will use our reasonable efforts to port your number.

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Definitions

Call charges - means charges for calls made using or through your mobile service. The following charges are excluded: charges for service activation, network access, international roaming services, equipment, any periodic charges, charges for services other than calls and any call charges and surcharges not charged under the terms of the relevant pricing plan. Call charges are calculated before any discounts or adjustments are applied.

Circuit switched - refers services accessed over our CDMA and GSM networks.

National direct dial calls - refers to voice calls that:
(a) originate and terminate within the national boundaries of Australia ;
(b) are not operator-assisted; and
(c) are determined by our systems to be national direct dial calls.

Packet switched - refers to services accessed over our CDMA 1X or GPRS networks.